On April 28, 2025, MTN Group disclosed a cybersecurity breach that has impacted its digital infrastructure. Despite the incident, the telecom giant assures users that its platforms remain fully functional, and internal teams are closely monitoring the situation to prevent further disruption.
At the heart of MTN’s response is a commitment to maintaining the confidentiality, integrity, and availability of its systems—a standard that underpins its customer service approach. While investigations are still in the early stages, preliminary findings suggest that the personal data of approximately 5,700 MTN Ghana subscribers may have been compromised. Affected customers will be contacted directly by the company.
MTN has joined forces with top-tier cybersecurity professionals to conduct a forensic investigation. This initiative aims to determine the extent of the breach and assess any potential impact. The investigation is ongoing, and MTN has pledged the necessary resources to address the issue thoroughly.
In the meantime, MTN advises its users to remain alert and adopt key cybersecurity precautions:
- Place a fraud alert on credit reports via major credit bureaus to prevent misuse.
- Regularly update MTN, MoMo, and banking apps.
- Use robust and unique passwords, updating them frequently.
- Be wary of unsolicited messages and avoid clicking suspicious links.
- Never share sensitive credentials like passwords, PINs, or OTPs through calls, texts, or emails.
- Enable multifactor authentication where possible.
The telecom provider emphasized that safeguarding customer information remains a top priority. MTN reaffirmed its dedication to maintaining system integrity and sustaining the trust of both users and stakeholders.
Acknowledging the concern this incident may cause, MTN promised transparent communication and ongoing updates. Customers with inquiries are encouraged to contact MTN’s support team by dialing the toll-free number 100.
For further details, Adwoa Afriyie Wiafe, Chief of Corporate Services and Sustainability, is listed as the official media contact.
